CATO
Frequently Asked Questions
Answers about projects, files, chat, literature, memory, plans, and support.
Getting Started
How do I create a project?
What should go in one project?
Is there a guided tour?
Where are Files, Chat, Library, and the Workspace?
What is the fastest way to learn CATO?
Data and Files
What file formats can I upload?
What are the upload limits?
Can I upload an archive?
Why was my password-protected Excel or Word file refused?
Why does a file upload but look wrong in the preview?
Can CATO reuse a dataset it generated?
How should I delete a dataset or project safely?
Chat, Modes, and Runs
What are Standard and Research modes?
What does Explain as you go do?
How do I change chat mode?
What is the reasoning-effort slider?
How do I point CATO at a specific file?
How do I review a plan before CATO starts?
What slash commands are available?
What happens if I leave while CATO is working?
How do I stop a run?
Why did a response stop partway through?
Workspace, Figures, and Reports
What is the project computer?
What is the Workspace?
How do versions work?
What is the Explain tab on a figure?
Can I edit figures?
Can I use Python and R notebooks?
What manuscript and comment tools are available?
Can I share a conversation or figure?
What does Double-check this answer do?
Library and Deep Search
What does Deep Search search?
Can I use CATO with Covidence?
How should I read the result ranking?
Does CATO retrieve full text?
What is Systematic Review, and who can use it?
How does the citation network work?
How many literature watches can I have?
Where do saved reports live, and can I delete one?
What is on the Cited Work page?
How do I send papers to Chat?
Memory
What is memory?
What is the difference between project notes and my own notes?
Can I turn memory off?
Does CATO save its findings as memory?
Why did CATO use an outdated preference?
Plans, Usage, and Billing
What plans are there?
Is AI usage a message limit?
What happens when my monthly allowance is used up?
Why can a run stop even though it already started?
What is a free week?
How do I change or cancel a plan?
Account, Security, and Privacy
Do I need approval to create an account?
How do I reset my password?
How do I enable two-factor authentication?
What are Labs and how does Enterprise work?
How is project data protected?
Can I upload protected or confidential data?
Where can I find the privacy and data terms?
Support and Troubleshooting
What should I include in a support ticket?
What must I not include in a support ticket?
How quickly will support respond?
What should I do before submitting a ticket?