Troubleshooting
What to do when something does not work.
Before you ask again: reopen the same conversation, see whether CATO is still working, look in Files for what was finished, and check Settings → Billing. Asking again while a run is going starts a second run and uses more of your allowance.
Uploads and Data
Sign-in and Account
Chat and Runs
Workspace, Files, and Figures
Library and Deep Search
Memory and Sharing
Still Having Issues?
Submit a ticket from Contact Support. Include a link to the project or conversation, the time, the steps that lead to the problem, and the error with anything sensitive removed. Do not include passwords, protected health information, confidential data, or copyrighted papers.